SHIPPING, RETURN, and EXCHANGE POLICY
HANDMADE EXCELLENCE
Francesco Sensini shoes are 100% handmade in Italy, crafted one by one by our artisan team. Due to the exclusive and made-to-order nature of each pair, production is limited.
If your selected model or size is not immediately available, production and delivery may take approximately 2 to 3 weeks.
You can view the production process here:
https://www.francescosensini.com/shoe-makingprocess
FREE SHIPPING WORLDWIDE - DUTIES INCLUDED
We proudly offer Free Worldwide Shipping on all orders.
All orders are shipped via UPS Express or trusted carriers,
with full tracking provided via email.
Francesco Sensini is based in Florida, where we handle logistics,
customer service, and support for all customers.
Our artisan workshop is located in Southern Italy, near the Amalfi Coast,
where each pair is handcrafted to order by master craftsman Nicola Sensini
and his team, using only the finest materials and traditional techniques.
Once completed typically within 2 to 3 weeks
your shoes are shipped fresh from Italy to our Florida office,
and immediately forwarded to you via UPS.
All completely free of charge.
For the rest of the world including the EU, UK, Australia, Dubai, and beyond
we use our European fulfillment system, shipping directly from Italy.
We also cover all customs duties and fees in these cases.
In both scenarios, your shoes are 100% made in Italy and delivered with care,
combining Italian craftsmanship with American efficiency.
✔️ For customers in the European Union and the United Kingdom,
all duties and import taxes are prepaid (DDP).
You will not be charged anything upon delivery.
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RETURN & EXCHANGE POLICY
All Francesco Sensini shoes are handcrafted to order in Italy.
Each pair is made specifically for you,
based on your selected model, size, and leather.
For this reason, we do not offer standard returns or refunds.
However, in specific cases, we may offer:
Exchange for a Different Size or 💳 Life Time Store Credit.
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🇺🇸 USA: We provide a prepaid return label.
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🌍 Outside USA: A fixed fee of $60 applies.
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If you're unsatisfied, we may issue a store credit (no expiration).
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Refunds to original payment methods are not available.
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In some cases, a partial refund may be issued as an exception.
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Custom orders are only eligible for store credit, not exchanges.
📩 Contact us before sending anything back.
Unauthorized returns will be refused.
✉️ Customer Support: info@francescosensini.com
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If you have any questions or need assistance,
please contact our CUSTOMER EXPERIENCE TEAM.
Once your order has been shipped,
you will receive a confirmation email with your UPS or USPS tracking number.
We ship using UPS and USPS, our trusted carriers,
to ensure reliable and timely delivery.
UNAUTHORIZED RETURNING PARCEL
We unfortunately cannot accept any responsibility for returning items
that have not been authorized by our customer service. Please make sure to follow our guidelines.
🌐 INTERNATIONAL ORDERS POLICY
If you have any questions regarding international shipping,
import fees, or customs processes, feel free to contact us before placing your order.
For assistance with placing an international order, please reach out to us at:
📩 info@francescosensini.com
🌍 Shipping Outside the USA and Europe
For customers in the European Union and the United Kingdom,
all duties and import taxes are prepaid (DDP).
You will not be charged anything upon delivery.
💳 Currency and Payment
All prices on our website are displayed in U.S. Dollars (USD).
Your order will be processed in your local currency
by your credit card company or payment
provider at the time of purchase, based on the current exchange rate.
If you wish to pay with cryptocurrencies,
please contact us directly before placing your order.