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QUESTIONS AND ANSWERS

HOW CAN I PAY?

If you are making the payment and you see the PayPal logo. you can pay with your preferred credit card.


To complete the transaction, your billing address and all your information must be exactly the same as it appears on your credit/debit card.


Orders paid through PayPal will be charged instantaneously.


Please disable any pop-up blockers during the checkout process in the event that your chosen payment method requires extra verification. If that is the case, you will be prompted to verify your card details with your issuing bank in order to complete checkout.

If you have any issues during the checkout process, please contact us.

WHERE ARE SHOES MADE?

 

All our Francesco Sensini shoes are 100% Handmade in Sala Consilina, Italy by skilled Nicola Sensini Master Artisan, who has a long-standing tradition of excellence in shoemaking.

CAN I ORDER CUSTOM SHOES?

 Yes, because our shoes are 100% handmade in Italy, therefore we can accommodate all our customer's needs.

WHAT IS A SHOE WARRANTY?

We take pride in the quality of our Francesco Sensini products, and they are crafted with meticulous attention to detail. However, we do not offer a specific warranty. If you encounter any issues with your product, please reach out to our customer service team, and we'll be happy to assist you.


The products warranty covers defects in workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and material through time, exposure, or extensive use.

WHAT TYPES OF LEATHER DO YOU USE FOR YOUR SHOES?

We use only the finest quality leathers for our shoes, including full-grain leather, calf leather, and suede. Each leather type is carefully selected for its durability, softness, and natural beauty.

HOW DO I DETERMINE MY SHOE SIZE?

To determine your shoe size, we recommend referring to our size chart, which provides measurements and corresponding shoe sizes. It's important to measure your feet accurately to ensure the best fit.

However our Francesco Sensini shoes are 100% Handmade, therefore we can accommodate all our customer's needs. 

DO YOU OFFER WORLDWIDE SHIPPING?

Yes, we offer worldwide shipping. Wherever you are in the world, you can enjoy our exclusive shoes delivered right to your doorstep.

 

WHAT IS YOUR RETURN POLICY?

We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the shoes within 30 days of delivery for a refund or exchange. Please make sure the shoes are in their original condition and packaging.

HOW DO I CARE FOR MY LEATHER SHOES?

 

Italian leather shoes require proper care to maintain their beauty and longevity. We recommend using a high-quality leather conditioner to moisturize and protect the leather. Avoid exposing them to excessive moisture or direct sunlight.

CAN I TRACK MY ORDER?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online.

ARE YOUR SHOES AVAILABLE IN HALF SIZES?

Yes, we offer a range of sizes, including half sizes, to ensure a more precise fit for our customers.

HOW CAN I CONTACT YOUR CUSTOMER SERVICE?

You can contact our customer service team by emailing us at francescosensiniitalia@gmail.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

Have a question we didn't answer?

Reach our Customer Experience team by email at francescosensiniitalia@gmail.com 

FAQs: FAQ
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